Work with me.
I help MSPs through PaxRig, my PSA consulting firm.
If you're running an MSP and your ConnectWise or HaloPSA isn't doing what you need it to do, or you suspect it's quietly costing you money you can't quite pin down, that's exactly the kind of problem I was trained to find.
I work with MSPs of all sizes, from 5-person shops to 100+ employee operations, all remote across the US. Every engagement starts with your specific situation. No templates. No generic playbook.
What I do.
PSA Health Checks
I audit your configuration, document what I find, and prioritize what to fix first. Most owners are surprised by what turns up.
ConnectWise Consulting
New implementations or fixing one that's been neglected. I've configured hundreds of service boards and seen every way it can go sideways.
HaloPSA Consulting
Full implementations, fine-tuning, custom modules. If you're on HaloPSA or thinking about it, I can help.
Billing Automation
This is where I see the most money left on the table. Agreement billing, time entry enforcement, invoice validation, all automated.
Custom API Integration
Connecting your PSA to your RMM, documentation tools, accounting software, and anything else in your stack.
Custom Platform Development
When off-the-shelf isn't enough. Full-stack platforms built for how your MSP actually operates.
Workflow Design
Ticket routing, escalation rules, SLA automation, dispatch improvements. Built around your operation, not a generic template.
Reporting & Dashboards
If you don't trust your reports, they're useless. I build dashboards that show what's actually happening: team productivity, client profitability, operational health.
PSA Migration
Switching platforms is stressful. I handle the planning, data mapping, and post-migration tuning so nothing falls through the cracks.
Managed PSA Retainer
Ongoing monitoring and upkeep. Your PSA stays clean as your business grows instead of slowly falling apart again.
How it works.
01
Discovery Call
30 minutes. You tell me what's going on. I ask questions. No pitch, no pressure. Just a conversation about where you are and what's not working.
02
PSA Audit
I get into your configuration, workflows, and data. You get a written report showing exactly what's broken and what it's costing you.
03
I Do the Work
Fixes, implementations, or custom builds. Whatever the situation calls for. Your team stays focused on clients. I handle the platform.
04
Handoff
Documentation, training, and optional retainer support if you want ongoing help. You own everything.
Let's talk.
Book a free 30-minute discovery call. I'll tell you what I see in your setup and whether I can help. No pressure, no follow-up emails.